Terms of Play

Can you play?

You must be at least 18 years old and old enough to use online gaming services under the rules where you live. You are responsible for checking that online gambling is legal in your location before you place a bet.

Residents of a number of countries and territories cannot deposit or play for real money. Breaking this restriction may also prevent a withdrawal or refund from being processed successfully.

Some games may be unavailable where you live because game providers set their own location rules. Those rules may change. You must not use a VPN to bypass a provider block. Doing so may lead to confiscated winnings.

You choose to gamble at your own risk and may lose money. You are also responsible for understanding the rules and payout percentage of each game you play. Access to games may be interrupted, and we do not accept responsibility for problems caused by your hardware, software or internet connection.

Your account belongs to you

Only one personal account is allowed per residence address, household, IP address and computer. If you create duplicate accounts, we may terminate them and cancel every payout. Returns, bonuses and winnings linked to a duplicate account will be forfeited. We may also reclaim money already withdrawn from it.

Do not give anyone else access to your account, including a minor. Your account is for your personal use, not commercial activity. It does not earn interest and cannot be used for currency exchange.

We may verify your age and identity. You may need to provide an identity document, payment documents and utility bills in Latin or Cyrillic script. If you cannot supply documents in either script, we may require a video verification in which you show them. We may also call the phone number registered to your account as part of verification.

How deposits work

Deposit only through a bank account, card, e-wallet or another payment method registered in your own name. A deposit from somebody else's payment account will be returned to that account owner, and any winnings linked to it will be confiscated. We are not responsible for funds lost after being sent from a third-party account.

The maximum deposit depends on the selected method and is shown when you choose it. Deposit limits cannot be applied to crypto deposits. If you want a deposit limit, use another available payment option. Ask support which methods are suitable for your country.

Every deposit must be wagered at least once before related funds can be withdrawn. If you make several deposits without playing, the total must be wagered. When we suspect money laundering or fraud, we may require deposits to be wagered at least three times.

When you request a withdrawal

The minimum withdrawal is 30 CAD. The maximum for a transaction depends on the payment method. If your request is above that method's limit, it will be paid in instalments.

Requests are processed within 0 to 24 hours depending on the method, while some e-wallets need up to 1 day. Before a payout, we may check your identity and hold the withdrawal for up to 72 hours. False or incomplete personal details can lead to a refused withdrawal, cancelled bets and winnings, and a terminated account. We will notify you by e-mail.

You can withdraw up to 3,000 EUR/USD per week and up to 15,000 EUR/USD per month, or the equivalent in another currency. Progressive jackpot wins are paid in full.

When you deposited by credit or debit card, we may return a withdrawal to that card up to the amount deposited. Any remaining amount is paid by another available method. We may also use a different payment method when necessary. Intermediary banks may add charges to a bank transfer, and those charges are outside our control.

We will make reasonable attempts to contact you about a withdrawal. If we cannot reach you by e-mail or phone within two weeks from your request, your account will be locked because verification has not been completed.

Bonus play has separate limits

Unless an offer sets a different requirement, bonus funds and free spins carry 50x wagering before you can ask for a withdrawal.

Promotional abuse can cause bonuses and related winnings to be void. Holding back a game round, free spins feature or bonus feature until no wagering remains, or making a new deposit while such a feature is still available in a game, can also make the bonus and associated winnings void. Winnings from using bonus funds only to advance a feature and completing it later with cash may be void.

Taxes, currency and refunds

You are responsible for reporting and paying any taxes that apply to your gambling and winnings.

Our internal operating currency is the euro. If you use a card in another currency, currency conversion by your bank or our payment processor can make the charged amount slightly higher than the amount displayed.

A refund request is considered only when made within 24 hours of the transaction. If you say someone else accessed your account, the period is 30 calendar days. Bonuses and winnings are deducted before the refundable amount is calculated. You pay any costs arising from the refund procedure.

When does an account become dormant?

Your account is dormant after 12 consecutive months without logging in or out. From then on we may take 25 EUR or the equivalent each month as an administrative fee. If your balance is lower, the fee is the remaining balance. It applies only while the balance is positive and stops when the balance reaches zero or you reactivate the account.

Fraud, manipulation and errors

Collusion, chargebacks, forged documents, multiple accounts and low-risk roulette betting can lead to a terminated account and suspended or cancelled payouts, while promotional abuse may void bonuses and winnings and suspected system manipulation may cause us to retain payments.

Report a bug or incomplete software immediately and do not exploit it, and remember that a wager accepted in error may be cancelled or settled again on the correct terms. A bonus or winnings credited by mistake remain ours and will be taken back, and money you withdrew despite it not being yours becomes a debt you owe us.

How are complaints decided?

Send a complaint to support. The support team handles it first and escalates it within our organisation if it cannot be resolved at once. Only the account holder can make a complaint. You cannot transfer or sell it to someone else, and a complaint conducted by a third party will be dismissed.

Our server logs and records decide disputes, including any difference between a result displayed on your screen and the result recorded by the game server. A claim connected with these terms or our services must be filed within one year after it arose.

Who provides the service?

You contract with Stable Tech N.V., registered in Curaçao under No. 160129 and licensed by the Curaçao Gaming Authority under licence no. OGL/2024/161/0191.

We may change these terms when needed, with or without notice.