Privacy and Your Data
What information do we collect?
We collect the details needed to create and verify your account, including your name, date of birth, e-mail address, phone number and government-issued identity document. Financial records include payment details, deposits, withdrawals, winnings and transaction history. We also record your gaming activity.
Technical information can include your IP address, device type, browser, operating system and geolocation. We also keep information you choose to give us while speaking with support or otherwise communicating with us.
Where does it come from?
You provide information when you register, play and contact customer support. Cookies and analytics collect browsing information automatically. When necessary, information may also come from financial institutions, regulators, anti-fraud agencies and marketing affiliates.
Why do we use it?
We process personal data to create and manage your account, verify your identity and age, provide games and support, and handle deposits, withdrawals and payouts. We also use it to meet legal and regulatory duties, including anti-money laundering and responsible gaming requirements.
Other purposes include detecting fraud and security risks, preventing unauthorised access, supporting fair play, improving our services through analytics, and sending promotions, bonuses or tailored marketing where applicable.
Third-party conversational AI tools may access support tickets and customer profiles, analyse conversation patterns, run service workflows, and produce support responses and insights. We rely on contract performance, legal obligations, legitimate interests or your consent, depending on the activity.
Who may receive it?
We may share relevant data with payment providers and technology partners, regulators and legal authorities, fraud-prevention agencies and compliance services. Marketing partners may receive limited data when you opt in.
The conversational AI tool operators Open AI, Anthropic and Gemini act as data processors. They have limited access within our customer messaging workspace to support marketing and customer-service workflows. Data may also pass to a new entity during a merger, acquisition or sale, with appropriate safeguards.
International transfers follow applicable data-protection rules. They rely on an adequacy decision or on protective contract clauses, so your data keeps the level of protection the law requires.
How long do we keep it?
We keep personal data only as long as it is needed to run accounts, provide gaming services, meet regulatory duties, and prevent or detect fraud and money laundering. Transaction-monitoring and financial records are kept for at least five years where applicable law requires it. Data is then anonymised or deleted safely.
What can you ask us to do?
You may request access to a copy of your data or correction of inaccurate or incomplete details. In the circumstances allowed by data-protection law, you may ask for erasure, restrict processing, get your data in a machine-readable file you can pass to another provider, or object to processing such as direct marketing. You may withdraw consent for marketing at any time.
To ask a privacy question or exercise a right, e-mail [email protected].
What about minors?
Our services are for users aged 18 or older. An account found to belong to a minor will be closed, and we delete the personal data gathered for it. A parent or guardian may contact us if they believe a child has registered.
How do we protect data?
We use encryption, access controls, authentication, firewalls, security monitoring and regular audits. These measures help prevent unauthorised access and detect threats.
You are responsible for choosing a strong password and keeping your login credentials private.