Contact Support

What can support help with?

Contact the team when you need help with your account or password, identity verification, a deposit or withdrawal, bonus terms, gambling limits or a complaint. Support can also investigate technical trouble with a game.

If a game does not start or a round freezes, describe what happened and the steps you already tried. Include enough account and transaction detail for the team to understand a payment question, but never share your password.

VIP members have a personal manager.

How can you reach us?

Use live chat when you want to speak with the support team in real time. You can also e-mail [email protected]. The team answers 24/7 and monitors the inbox, with the aim of replying to e-mails as quickly as possible.

For common questions, the frequently asked questions and help pages contain guides, tutorials and answers about using our Casino. They may give you the information you need before you open a chat or send an e-mail.

How are complaints handled?

Send your complaint to [email protected] or raise it in live chat. Support handles the complaint first. If the team cannot resolve it at once, it is escalated within our organisation, and you will receive reasonable updates about its status.

Only the account holder can complain. A complaint assigned, transferred, handed over or sold to another person will not be accepted. We dismiss a complaint pursued by a third party instead of the original account owner.